A First Bank customer on Wednesday at the Sawmill branch, decried what he described as frustration owing to poor network in carrying out online transaction.
The customer, who was sighted by our reporters at about 1:04pm lamented over what the poor network has cost him.
“I tried to transfer N10,000 to my sister’s account only to discover that the network failed during the transaction process. I tried it again only to get double alert of N20,000 deduction from my account.
”When I called my sister for confirmation she told me that she only received N10,000. So, I rushed back to the bank to complain but was told that it will take 24 hours to reverse it. But the time has lapsed and I am yet to get the refund,” he lamented.
However, bank staff were later seen attending to him at the customer care unit.