By Mike Adeyemi
Worried by the epileptic services by telecommunication industry in the country, the National Orientation Agency (NOA) has educated consumers in Kwara State on how to seek redress in court.
The state Director of National Orientation Agency, Mr. Segun Adeyemi while speaking to Pilot Business on the sideline of a consumer outreach programme held in Ilorin, said the event is meant to help aggrieved consumers channel their complaints appropriately.
He said, “It is not as if consumers do not know where to seek redress, but quite a number of us are either not willing to sacrifice the time or believe that the processes are cumbersome. With this forum, there will be more clarification on how consumers can easily reach appropriate authority to channel their complains and get redress.”
He explained that the platform was for telecom consumers in the state to interface with service providers and regulatory body.
“This platform no doubt will provide a window for all of us to come and engage our service providers with the sole aim of ensuring better service delivery. So the aim is to ensure we get better service delivery,” he added.
In his remarks at the event, the state Commissioner for Information, Alhaji Muhammed Sabi said the interaction between the consumers and the service provider is meant to synergise and break barriers, particularly for consumers in the rural areas.
“In the over populated area here, there are options. But there at crannies where consumers have challenges. So, the Nigerian Communication Commission should create a platform for to break barriers for fruitful operation so that the nation can move forward. “
The commissioner however commended the NCC for the outreach, saying it would afford an average consumer to know his right as a king.
“So many problems before now seem no go area. But this platform ensured it is solved. Though, taking this exercise to the rural places may be capital intensive, but it is good at least once in a while, “he noted.
In his welcome address, the Deputy Director, Consumer Affairs Bureau, Alhaji Ismail Adegbite said, “At NCC, we believe consumer is the king and as such, we accord consumers their basic rights which include the right to be heard, right to be educated, right to choose, right to redress as well as right to satisfy.
“In realization of the above rights of the Telecom consumers, the Nigerian communication commission (NCC), as a Telecom regulatory agency, is poised to empower Telecom consumers with adequate information and education through constant engagement of consumers at various levels across the country.