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Ilorin MTN customers groan over poor service

 

By Matthew Denis

Users of Mobile Telecommunication Network (MTN) in Ilorin, the Kwara State capital have decried the non-availability of the service for two days.

Findings by our reporter revealed that the service provider had sent message to customers yesterday apologising for the poor network.

In a statement sent to its customers on Tuesday, MTN said, “Dear Customer, we apologise for the difficulty you may be experiencing on our network. We are working hard to resolve it quickly. Please bear with us. Thank you”.

Some customers who spoke to this medium yesterday expressed their grievances stressing that due to lack of network and internet facilities, they could neither make calls to their loved ones nor conduct online transactions.

A resident at Asa Dam area, Lukman Abiodun decried the situation stressing that he was not able to send mails but resorted to calling them.

He said, “It is bad enough that their data services are very expensive when compared to other data providers; yet we still cannot have access to their services after subscribing.”

On her part, Mrs. Alice Ndama who spoke to our reporter at Challenge area, Ilorin called on the Nigeria Communication Commission to take appropriate action on the network provider.

She said, “If our subscription is fixed by the network, meaning that whether you browse or not after 30 days range, your service will expire, then this type of occurrence is fraudulent. The appropriate authorities must sanction those responsible for it,” she stressed.

Also a civil servant, Jide Olaitan said, “It is unfortunate that we still find ourselves in this mess. MTN will give a fixed subscription for either one week, two weeks, months depending on the amount but whenever there is network failure, the charges are not reversed.”

When our reporter visited the MTN office at Ahmadu Bello way, Ilorin, for clarification, a staff at the customer care unit who pleaded anonymity because he was not permitted to speak with the press said. “The network service is down nationwide but we are upgrading our operations for better service.”

 

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